Helping Willis Towers Watson increase retention with machine learning

Read about our collaboration with Willis Towers Watson. We helped them reduce churn with 80% accurate machine learning system and algorithms.

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We had a depth of understanding performance within the business that we never had before

BRENT L.

General Manager Affinity & Commercial for WTW Australia

Practical Artificial Intelligence & Machine Learning

We Create Artificial Intelligence Systems that Impact your Business

A successful data science engagement relies on the collaboration of the vendor and the partner. We aim to know and care as much about your business as you do.

Results from the Case Study

Relativity6 trained their system to predict which WTW SME clients would churn within the next 60 days. These predictions included client level cross sell recommendations, as well as matching brokers to the optimal account.

Immediate Results

84% accuracy in predicting which clients would churn, 60 days in advance of the churn event
Roadmap to deliver weekly predictions to WTW Brokers

Results after the first quarter with Relativity6:

6.5% improvement over quarterly budget
80% effectiveness in retaining clients identified as having a high risk of churning
Achieved positive return on annual investment

Testimonials from WTW's team

“We had a depth of understanding performance within the business that we never had before"

Brent L. - General Manager – Affinity & Commercial for WTW Australia

"Relativity6 predicted that one of my client's was closing. It turns out, they were right."

James C. - Commercial broker WTW

"I made an extra $1,500 in the first month of using Relativity6's cross selling technology"

Vishal C. - Commercial broker WTW

"Relativity6's technology predicted when my clients were churning and why."

Olivia H. - Private Clients broker WTW

Have you read our latest case study featuring Willis Towers Watson? Click here to learn more.

Helping Willis Towers Watson increase retention with machine learning

BRENT L.

We Create Artificial Intelligence Systems that Impact your Business

Results from the Case Study

Immediate Results

84% accuracy in predicting which clients would churn, 60 days in advance of the churn event

Roadmap to deliver weekly predictions to WTW Brokers

Results after the first quarter with Relativity6:

6.5% improvement over quarterly budget

80% effectiveness in retaining clients identified as having a high risk of churning

Achieved positive return on annual investment

Testimonials from WTW's team

“We had a depth of understanding performance within the business that we never had before"

"Relativity6 predicted that one of my client's was closing. It turns out, they were right."

"I made an extra $1,500 in the first month of using Relativity6's cross selling technology"

"Relativity6's technology predicted when my clients were churning and why."

Relativity6 Analytics

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Helping Willis Towers Watson increase retention with machine learning

BRENT L.

We Create Artificial Intelligence Systems that Impact your Business

Results from the Case Study

Immediate Results

84% accuracy in predicting which clients would churn, 60 days in advance of the churn event

Roadmap to deliver weekly predictions to WTW Brokers

Results after the first quarter with Relativity6:

6.5% improvement over quarterly budget

80% effectiveness in retaining clients identified as having a high risk of churning

Achieved positive return on annual investment

Testimonials from WTW's team

“We had a depth of understanding performance within the business that we never had before"

"Relativity6 predicted that one of my client's was closing. It turns out, they were right."

"I made an extra $1,500 in the first month of using Relativity6's cross selling technology"

"Relativity6's technology predicted when my clients were churning and why."

Relativity6 Analytics

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